Billing and refunds
Frequently asked plan questions
The answers below match the public prices and billing rules on this page. For order status, refer to the actual record in the user dashboard.
When does monthly subscription data reset?
Monthly subscription data resets each month on the activation date, rather than being cleared at the start of the calendar month. After choosing a monthly subscription, check your activation status and plan record in the user dashboard.
What happens when I upgrade a monthly subscription mid-cycle?
For a mid-cycle upgrade, the plan price difference is converted into remaining days, and the exact order changes appear in the user dashboard. Check the current and target plans before proceeding instead of inferring the result from the capacity difference alone.
Do data packs expire?
Data packs remain available until depleted and never expire, making them suitable for irregular usage or anyone who wants to keep unused data long term. Unlike monthly subscriptions, data packs do not replenish on the activation date.
How many devices can use a plan?
NrVPN supports unlimited devices on Windows, macOS, iOS, Android, and Linux. Open the user dashboard to access the relevant client and subscription entry points for your device environment.
How do I request a refund?
NrVPN offers a 14-day no-questions-asked refund. Review the order in the user dashboard and submit a request through the ticket portal; the dashboard shows the refund status.
Which payment methods are supported?
Alipay, WeChat Pay, and USDT are supported. Select the preferred method in the user dashboard during checkout. Before submitting payment, verify the plan name, capacity, and price once more.